Clickincome Customer Service Survey

Clickincome's support team strives to provide World Class Customer Service. Our goal for 2005 is to fine tune our support team's knowledge and customer service skills to insure our success in providing all your technical support needs.

Your feedback and suggestions are important to us!

The information you provide will help continue our training efforts and meet our goals as your technical support team. Please take a few moments to evaluate your technical support experience and complete the following questions... come back often to give feedback with each call you place to the support team.

If you are a Clickincome Affiliate and have completed your 4 one-on-one technical coaching sessions please complete a 'Coaching Review' survey.

First Name *

Last Name *

Home Phone

Business Phone

Cell Phone

Email Address *

What is your Clicksitebuilder user name? *

What number did you dial to contact the technical support team? *

What was the date of your call? *

What was the approximate time of your call? *

How long did you hold for a support agent? *

Who answered your call when you called technical support?

Was the support agent respectful and courtious? (Please explain in detail or give examples.) *

Did all of your questions get answered? *
Yes No

What questions do you still need answered or clarification on?

Did the support agent seem confident with their knowledge of your questions? *
Yes No

Was a follow up call necessary to resolve your current questions/issues?
Yes No

Did you receive your follow up call when expected?
Yes No

Was your overall experience with your call to technical support satisfactory? *

Strongly
Disagree

Disagree

No
Opinion

Agree

Strongly
Agree

Would you like a follow up call from a supervisor or manager regarding this survey? (If answering yes please include your phone number above.)
Yes No

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